Retail Counter Associate

Join our fast-paced seafood retail and restaurant team where you’ll engage directly with customers, provide product recommendations and cooking tips, and help create an inviting, high-quality customer experience. This role blends customer service, daily operations such as stocking and rotating fresh items, maintaining food safety standards, operating point-of-sale systems, and supporting kitchen or service staff as needed. Ideal candidates bring prior food service or retail experience, strong communication skills, and a friendly, adaptable approach, with opportunities to grow.

Key Responsibilities

1. Customer Service Excellence:
   Provide knowledge of products along with cooking and serving suggestions to patrons.
   Assist customers with inquiries and complaints.
2. Product Management and Display:
   Stock and merchandise all seafood products in the display case.
   Rotate product as needed
3. Compliance and Safety:
   Demonstrate detailed knowledge of food safety at all times.
   Maintain a clean and safe work environment at all times.
4. Operations Support:
   Operate scales and cash register.
   Take restaurant orders for dine in and take out customers.
   Assist kitchen and wait staff when necessary.
   Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position.

What you bring to the Fish Peddler
Required:

• Minimum 1 year of prior experience in food counter sales, merchandising of food products, or other related experience.
• A food handler’s card or the ability to obtain one
• Strong customer service skills
• Effective communication skills

Preferred: Prior seafood experience

Physical Requirements:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member:

• Sedentary work, walking and standing are required only occasionally.
• Reaching. Extending hand(s) and arm(s) in any direction.
• Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Occasionally lift and/or move up to 25 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working Conditions: 

The working environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. While performing the duties of this job, the team member is exposed to:

• Utilizes PC and other standard office equipment.
• The noise level in the work environment is usually quiet.
• If lengthy time working in the server room is required, personnel will be provided with noise cancelling headphones.

Benefits
Total Compensation: Your base wage is only a portion of your overall compensation package. We invest in our Team Members through a comprehensive and attractive total rewards package, including but not limited to:

• Paid Sick Time
• Product purchase program
• Employee assistance program providing confidential professional counseling, financial and legal assistance at no charge to team members and immediate family members

Fish Peddler Bay City is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.