Front of House Manager

PRIMARY PURPOSE 

Werner Beef & Brew is a meat market, taproom and deli featuring Werner Brewing Company Craft Beer. This local Taproom is located near the downtown heart of Tillamook. The role of Front of House Manager will assist the Restaurant Manager in helping create memorable dining experiences for our customers, continually improving our quality of service and helping our team reach their full potential.

  ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Lead and motivate the front of house team to deliver exceptional service consistently.
• Provide guidance, training, and support to enable team members to achieve their full potential.
• Demonstrated ability to delegate tasks effectively, ensuring optimal workload distribution among team members.
• Collaborate with the Restaurant Manager to maintain high standards of service excellence, ensuring that every guest receives a   warm welcome, attentive service, and a memorable dining experience.
• Address customer concerns promptly and effectively, escalating situations to upper management when necessary.
• Oversee daily front of house operations, including but not limited to opening and closing procedures, reservation management, seating arrangements, and cleanliness of the dining area.
• Monitor inventory levels of cold cases, Werner snack displays and coordinate with relevant departments to ensure adequate stock levels.
• Uphold the company’s standards of food and beverage quality, presentation, and consistency. Conduct regular inspections of the dining area and address any issues related to cleanliness, maintenance, or safety promptly.
• Identify training needs within the front of house team and develop strategies to address them effectively.
• Conduct performance evaluations, provide constructive feedback, and recognize outstanding contributions to foster a culture of continuous improvement and professional growth.
• Maintain open and transparent communication channels with the Restaurant Manager, Kitchen Manager, kitchen staff, and other departments to ensure seamless coordination of operations.
• Collaborate on special events, promotions, and menu changes to maximize revenue and customer satisfaction. Giving input to help develop strategies for improving our customers’ dining experience.
• Ensure compliance with all relevant health, safety, and sanitation regulations, as well as company policies and procedures.

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.

MINIMUM QUALIFICATIONS AND EXPERIENCE

Qualified candidates will generally have the following education, knowledge, skills, and abilities:

• High school diploma or GED equivalent required.
• Maintain a valid Oregon Food Handler’s Card.
• Maintain a valid OLCC server’s permit.
• Demonstrated knowledge and comprehension of food safety protocols, food service regulations, health regulations, and meticulous adherence to proper sanitation practices.
• Exemplifying a professional and presentable demeanor with a neat appearance.
• Proficiency in fundamental mathematical skills, including basic arithmetic operations, numerical calculations, and the ability to interpret and analyze numerical data.
• A minimum of one year of proven personnel management experience, ideally within the food industry, is essential for this role.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to adapt to changing priorities and handle multiple projects simultaneously.
• Ability to work with flexibility in a continuous schedule of day, nights, holidays, and weekends.
• The physical ability to remain standing for long periods of time.

PHYSICAL REQUIREMENTS 

This job involves physical tasks like lifting, carrying, pulling, pushing, and reaching. Effort varies by weight: less than 1 lb. or 1–5 lbs. is required less than 15% of the time, 5–25 lbs. about 15–40% of the time, and 25–60 lbs. about 40–70% of the time. Tasks with more than 60 lbs. are needed less than 15% of the time. Other physical activities may come up as needed. The effort above is usually applied in the following work positions: standing, stooping, bending, and walking.

MENTAL REQUIREMENTS

Concentrated mental and/or visual attention; the work involves performing complex tasks to very close accuracy and quality specifications; or a high degree of hand and eye coordination for sustained periods of time

WORKING CONDITIONS

This job is generally performed in good working conditions. However, there may be occasional exposure to dust, dirt, heat, cold, fumes, noise, and water. These elements are usually not present in a way that makes the environment unpleasant.

ATTENDANCE

Compliance with the general company attendance standards is acceptable.

SAFETY

Compliance with the general company safety standards is required. In addition, this position requires safe operation of heavy machinery.

FLSA STATUS

This position is nonexempt and is eligible for overtime pay.